PRIVACY POLICY
Your privacy matters to us. This Privacy Policy explains how CAMP (legally operating as TrainCampGym, “CAMP”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you interact with our studio, website, mobile applications, and related services (collectively, the “Services”).
This Policy is designed to help you understand what information we collect, why we collect it, and how it is handled. By using our Services, you acknowledge and accept the practices described in this Policy.
Information We Collect
We may collect personal information directly from you when you create an account, book a class, make a purchase, attend sessions, or communicate with us. This may include contact details, account information, booking history, payment confirmations, and information you voluntarily share regarding your health or training preferences.
We may also collect technical and usage information automatically when you use our website or apps, such as device type, browser information, IP address, access times, and interaction data. This information does not typically identify you personally and is used to help us operate and improve our Services.
How We Use Your Information
We use personal information to:
• Provide and manage our Services, including bookings, memberships, and payments
• Communicate with you about classes, schedule changes, and service updates
• Improve our studio experience, programs, website, and apps
• Administer promotions, events, or marketing communications where permitted
• Comply with legal and regulatory obligations
Payments & Financial Information
Payments are processed through secure third-party payment providers. CAMP does not store your credit or debit card details. Financial information is handled in accordance with applicable security standards and payment regulations.
Sharing of Information
CAMP does not sell or rent your personal information. We may share information only where necessary to operate our Services, such as with trusted service providers, technology partners, or payment processors, or where required by law, regulation, or legal process. We may also use or share aggregated or anonymized data that does not identify individuals, for analytical or business improvement purposes.
Cookies & Tracking Technologies
Our website and apps may use cookies or similar technologies to enhance functionality, analyze usage, and improve user experience. You can manage or disable cookies through your browser settings, although doing so may limit certain features of the Services.
Communications
We send service-related communications such as booking confirmations, cancellations, and important updates. We may also send newsletters or promotional messages, which you can opt out of at any time using the unsubscribe options provided or by adjusting your account preferences.
CCTV, Photography & Recordings
CCTV is used within our studio premises for safety, security, and operational purposes, in accordance with UAE regulations. Recorded footage is retained only for as long as necessary and handled securely.
CAMP may capture photographs or video recordings in the studio or during events for marketing or promotional use. If you prefer not to appear in such materials, you may notify us in writing.
Data Security & Retention
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. While we take data protection seriously, no system can guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to meet legal and operational requirements.
Your Rights & Access to Information
You may access, review, and update your personal information through your account or by contacting us directly. If you believe any information, we hold is inaccurate or incomplete, you may request correction.
Children’s Privacy
Our Services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors.